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WHAT GIVES A MAN OR WOMAN THE RIGHT TO LEAD?

It certainly isn’t gained by election or appointment. Having position, title, rank, or degrees doesn’t qualify anyone to lead other people. And the ability doesn’t come automatically from age or experience, either. No, it would be accurate to say that no one can...
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What Should Dealers Spend on Advertising?

It’s a question we hear often: “I know advertising is important. In the past, I relied on local media (newspapers, radio, TV) and word of mouth. Today, I’m reading studies that show 9 out of 10 auto shoppers use the Internet to research new purchases...
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Business Etiquette: 5 Rules That Matter Now

The word “etiquette” gets a bad rap. For one thing, it sounds stodgy and pretentious. And rules that are socially or morally prescribed seem intrusive to our sense of individuality and freedom.  But the concept of etiquette is still essential, especially now—and particularly...
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The Truth About the Best Time to Send Email

Generally speaking, I would agree that there are some times of the day that could be better for a response than others. But time of day optimization isn’t really low hanging fruit. Most articles and infographics seem to be more focused on creating...
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